Current Turnaround Times

We aim to make and dispatch all standard orders where possible within 5 working days.

Sometimes, when we are awaiting cast accents, certain types of wire, faceplates and some of our less common gemstones we need to extend the time needed to make and dispatch your piece to 3-8 weeks before dispatch.

For complex pieces that require casting, the less common gemstones, and certain types of locket hinges we need to extend the time needed to make and dispatch your piece to 8-10 weeks before dispatch. 

These turnaround times are different from the shipping speed you choose when you check out. The turnaround time is the time it takes for us to make, engrave, polish and package your piece and the shipping speed is how fast you would like the postal service to deliver it.

So, for example, two people buy the same item on the same day. The item has a processing time of 5 business days. Person 1 chooses standard postage. Person 2 chooses next day delivery. Their items will be taken to the post office on the same day (as the items have the same processing speed and therefore take the same amount of time to make) but person 1's item is posted using standard postage, while person 2 gets theirs posted next day delivery.